Client Terms & Conditions / Service Agreement

This Service Agreement is between BB Sky Visa Consultancy ("BB Sky", "Company", "we") and the client identified in the signed/accepted client form, invoice, or engagement record ("Client", "you").

Legal entity name: [to be confirmed by BB Sky management]. Business location and contact details are listed at the bottom of this page.

The Company will provide only the services specifically listed in the client's service package, quotation, invoice, or signed engagement form. Possible services include:

• Counselling / profile assessment
• Course / institution guidance
• Admission / application assistance
• Document organisation and application support
• Visa application assistance within the agreed scope
• SOP / personal statement guidance
• Interview preparation
• Pre-departure guidance

Admission, visa, immigration, scholarship, residence, work rights, and processing decisions are controlled by third parties.

The Client remains responsible for the truth, completeness, and timeliness of information provided. The Client must:

• Provide genuine and complete documents
• Disclose relevant refusals, immigration history, and material facts
• Review forms, statements, and declarations before submission
• Respond to requests and deadlines promptly
• Inform BB Sky about material changes in circumstances
• Pay agreed fees and third-party charges

BB Sky may pause or decline to submit a file where documents or information appear inconsistent, incomplete, or potentially fraudulent.

Consultancy fees and third-party charges must be shown separately where practicable.

• Invoices/receipts should identify the service and amount.
• Government, university, application-centre, courier, medical, insurance, translation, and similar third-party charges are generally governed by the relevant third party's own rules.
• Taxes, if applicable, will be handled according to the Company's invoicing and tax requirements.

The Company will use reasonable professional care within the agreed scope.

• The Client should use the official contact channels notified by BB Sky.
• The Company may keep service-related communications as business records, subject to applicable privacy requirements.
• Official decisions and requests received from institutions/authorities will be communicated within the agreed workflow as reasonably practicable.

Personal information will be handled according to the Company's Privacy Policy and applicable law. The Client should read the current Privacy Policy before accepting this Agreement.

Company-created templates, checklists, and proprietary materials remain Company property unless otherwise agreed.

• Original client documents should be returned or transferred where appropriate and practicable.
• The Company may retain copies where necessary for lawful record-keeping, contractual, accounting, dispute, or compliance purposes.

Cancellation and refund rights are governed by the separately published Refund & Cancellation Policy, the client's signed fee schedule, and applicable law.

Where mandatory law gives a consumer a right that conflicts with a contractual term, the mandatory legal requirement prevails.

Clients may raise a complaint through the designated grievance channel.

• Complaint received and recorded.
• Assigned person reviews the file and communications.
• Client receives a response within a reasonable/communicated timeline.
• Complex legal, fraud, privacy, or regulatory matters may be escalated to management and professional advisers.

BB Sky is responsible for the services it actually agrees to provide, subject to applicable law. The Company is not responsible for independent decisions, delays, policy changes, or failures of third-party authorities/providers outside its reasonable control.

The Company will not be treated as guaranteeing performance where service is materially affected by events outside reasonable control, such as government shutdowns, portal failures, war, natural disasters, major cyber incidents, or changes in law.

Either party may terminate the engagement according to the agreed service terms and applicable law. On termination:

• The Company should provide a reasonable status summary.
• Outstanding fees and any eligible refund should be calculated under the applicable policy.
• Client documents should be returned/transferred where appropriate.

This Agreement is governed by applicable Indian law. The exact jurisdiction clause will be completed by legal counsel based on the Company's actual legal entity and operating structure.

By signing the agreement, accepting the quotation/terms electronically, or making payment after being given the applicable terms, the Client confirms that they have had an opportunity to read the service scope and applicable policies, subject to enforceability under applicable law.