Refund & Cancellation Policy

This policy explains how BB Sky Visa Consultancy ("BB Sky", "Company", "we") handles cancellation, refund, and non-refundable charges for consultancy and related overseas education/visa services.

The exact amount payable or refundable in any case will be determined by the signed/accepted service agreement, applicable fee schedule, work completed, third-party rules, and applicable law.

BB Sky may charge consultancy or processing fees for counselling, admission assistance, documentation, visa assistance, and other agreed services.

Once a service has commenced, the amount attributable to work already performed may be non-refundable as specified in the signed fee schedule. Any refund consideration will be handled according to the agreed service package and applicable law.

If a visa application is rejected/refused by the relevant government, immigration authority, embassy, consulate, or other competent visa authority, the government visa/application fee paid for that application will be non-refundable by BB Sky. Any refund, if available, is governed by the relevant government/visa authority's own rules.

BB Sky's visa processing/consultancy fee for work already performed will also remain non-refundable, subject to the signed service agreement and applicable law.

University or college tuition, deposits, application fees, and other institutional charges are third-party amounts and are governed by the concerned institution's refund/cancellation policy.

BB Sky does not determine the amount a university or college will refund. If an institution approves a refund, the amount and timing will depend on that institution's policy, deductions, and processing rules.

Any non-refundable component specified by the university/college -- such as an application fee, administrative fee, deposit, enrolment charge, or other institutional charge -- will be treated according to the institution's applicable policy. Clients should read the institution's current refund policy before paying tuition/deposit amounts.

If the admission and visa process has been completed, the student has travelled to the destination country, and the student is subsequently refused entry by immigration/border authorities and is required to return to India or another location, BB Sky cannot guarantee or control any refund from the university/college, government, airline, insurer, or other third party.

In such a situation, any refund of college/university tuition, deposit, or other institutional amount will depend on the concerned institution's refund policy and the specific circumstances of the case.

BB Sky may assist the student with communication or administrative follow-up with the institution within the agreed service scope, but cannot guarantee that the institution will approve a refund.

Entry may be refused by border/immigration authorities for reasons including, but not limited to, documentation issues, changed circumstances, failure to satisfy entry conditions, inaccurate/inconsistent information, health/security requirements, or other reasons determined by the competent authority.

BB Sky does not control border decisions. Where the refusal is based on information or documents supplied by the client, the consequences may be governed by the service agreement and applicable law. BB Sky will not knowingly submit false or misleading information and will not advise a client to misrepresent facts to an immigration or border authority.

If a client voluntarily cancels after work has started, refund eligibility will depend on the service stage, work completed, agreed fee schedule, third-party commitments, and applicable law.

Changing destination, course, intake, or personal plans does not automatically create a right to a full refund. Third-party payments remain subject to the third party's own refund rules.

If a client knowingly provides forged, altered, or materially false documents, or asks BB Sky to submit misleading information, BB Sky may pause or terminate services.

Any financial settlement will be determined according to the signed agreement, work completed, third-party commitments, and applicable law. BB Sky will not provide or charge for unlawful assistance.

Refund/cancellation requests should be made in writing through the Company's official communication channel.

• Provide the client name, file/application ID, invoice/payment reference, reason for cancellation, and relevant supporting documents.
• BB Sky will review the request against the signed service agreement, fee schedule, work completed, third-party policy, and applicable law.
• If a refund is approved, the Company will communicate the approved amount and expected processing timeline. Bank/payment processing times may vary.

Nothing in this policy is intended to remove or reduce a consumer right or legal remedy that cannot lawfully be excluded or restricted.

Where a government authority, university/college, insurer, airline, visa application centre, or other third party has its own mandatory refund rules, those rules will apply to the third-party amount.